Essential Customer Service Skills for the Retail Environment
Equips retail staff with essential skills, attitudes, and behaviours to deliver exceptional customer service on the sales floor, focusing on product knowledge, upselling, and service recovery.
Retail Customer Service Skills Training Program
Equips retail staff with essential skills, attitudes, and behaviours to deliver exceptional customer service on the sales floor, focusing on product knowledge, upselling, and service recovery.
Course Overview
This training program equips retail staff with the essential skills, attitudes, and behaviours needed to deliver exceptional customer service on the sales floor. It focuses on communication, product knowledge, upselling, problem-solving, and maintaining brand reputation through professional service. Participants will gain practical retail-specific techniques to enhance customer engagement, increase sales, and build lasting loyalty.
By the end of this training, participants will be able to:
- Understand the importance of customer service in retail success.
- Communicate effectively and professionally with customers.
- Demonstrate strong product knowledge and selling techniques.
- Handle complaints and challenging customers calmly and effectively.
- Apply service recovery and loyalty-building strategies.
- Project a professional image aligned with the company’s brand values.
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