Customer Service Courses
Discover our comprehensive collection of Customer Service training programs, designed to elevate your expertise and drive career advancement.
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Call Centre Agents Training
A 5-day program equipping participants with the essential skills to deliver professional, efficient, and empathetic service through telephone, chat, or email interactions in a call centre environment.
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Customer Relationship Management (CRM) Training Course
Provides a practical understanding of CRM concepts, strategies, and technologies used to manage customer interactions, improve business relationships, and enhance satisfaction and retention.
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Customer Service Excellence Training
Designed to help participants master the mindset, skills, and techniques required to deliver world-class customer service, focusing on emotional intelligence, communication, and proactive problem-solving.
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Customer Service Professional Training Program
Equips participants with the essential knowledge, attitudes, and practical skills required to deliver exceptional customer service, focusing on communication, empathy, service recovery, and professionalism.
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Retail Customer Service Skills Training Program
Equips retail staff with essential skills, attitudes, and behaviours to deliver exceptional customer service on the sales floor, focusing on product knowledge, upselling, and service recovery.
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Applications for 2026 are now open. Limited seats available.