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NQF Level 5
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Office Supervisor

An NQF Level 5 qualification that prepares learners to supervise and coordinate office operations, manage administrative teams and oversee office resources and communication systems.

About the course

An NQF Level 5 qualification that prepares learners to supervise and coordinate office operations, manage administrative teams and oversee office resources and communication systems. Delivered via asynchronous online modules and readings with synchronous mentorship, practical workshops, and structured workplace practice via an AI-powered LMS, this programme requires a commitment of 15–30 hours per week of study. This is a nationally recognised qualification registered with the Quality Council for Trades and Occupations (QCTO/SAQA) under SAQA ID 118740. The curriculum is structured to prepare you directly for the industry.

Duration and Program Structure

Duration & Intensity

18–24 Months of self-paced learning.
Required effort: 15–30 hours per week.

Cohort Info

Max Seats: 20 seats per cohort.
Format: 100% Online online lectures & practical labs.

Accreditation & Certificate

SAQA ID: 118740 (NQF Level 5).
Occupational Certificate: Office Supervisor

Credits Breakdown

Total: 240 credits

  • • Knowledge modules: 90 Credits
  • • Practical modules: 90 Credits
  • • Work experience: 60 Credits

Programme Curriculum

Phase 1: Knowledge (1–6)Office Supervision Knowledge
  • Office administration principles
  • Office supervision and leadership
  • Human resource administration
  • Business communication
  • Financial administration
  • Customer service management
  • Business compliance and governance
Phase 2: Practical (7–14)Supervising Operations
  • Supervising office staff
  • Planning and coordinating workflows
  • Managing meetings and correspondence
  • Supporting recruitment and disciplinary processes
  • Monitoring office budgets and records
  • Coaching and mentoring personnel
  • Resolving operational issues
Phase 3: Work Experience (15–24)Workplace Practice
  • Supervising office administration teams
  • Coordinating office operations
  • Preparing management reports
  • Managing office resources and records
  • Supporting HR administration
  • Monitoring compliance with procedures
  • Portfolio of Evidence (PoE)

Skills You'll Gain

Team Supervision

Supervise and coordinate administrative teams.

Office Coordination

Plan and coordinate office workflows and operations.

HR Administration

Support recruitment, disciplinary and HR processes.

Financial Administration

Monitor office budgets and administrative records.

Business Communication

Manage meetings, correspondence and reporting.

Problem Solving

Resolve operational issues and improve efficiency.

Career Outcomes

Office Supervisor
Administration Supervisor
Office Coordinator
Team Leader
Operations Administrator
Applications close in:16:05:20
11 lessons
18–24 Months duration
60 students enrolled
Level: Intermediate
SAQA ID: 118740
NQF Level: 5
Total: 240 credits
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