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NQF Level 5
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Office Administrator

An NQF Level 5 qualification that prepares learners to coordinate office operations and support HR, procurement, marketing, public relations, project administration and customer service.

About the course

An NQF Level 5 qualification that prepares learners to coordinate office operations and support HR, procurement, marketing, public relations, project administration and customer service. Delivered via asynchronous online modules and readings with synchronous mentorship, practical workshops, and structured workplace practice via an AI-powered LMS, this programme requires a commitment of 15–30 hours per week of study. This is a nationally recognised qualification registered with the Quality Council for Trades and Occupations (QCTO/SAQA) under SAQA ID 102161. The curriculum is structured to prepare you directly for the industry.

Duration and Program Structure

Duration & Intensity

24 Months of self-paced learning.
Required effort: 15–30 hours per week.

Cohort Info

Max Seats: 20 seats per cohort.
Format: 100% Online online lectures & practical labs.

Accreditation & Certificate

SAQA ID: 102161 (NQF Level 5).
Occupational Certificate: Office Administrator

Credits Breakdown

Total: 445 credits

  • • Knowledge modules: 132 Credits
  • • Practical modules: 155 Credits
  • • Work experience: 158 Credits

Programme Curriculum

Phase 1: Knowledge (1–8)Office Administration Knowledge
  • Effective office administration and management
  • Business communication and customer service
  • Office protocol, deportment and etiquette
  • End user computing and digital literacy
  • Introductory and computerised project management
  • Resource, procurement and tender processes
  • Document management and record keeping
  • Public relations, marketing and advocacy
  • Skills development and WSP administration
Phase 2: Practical (9–16)Coordinating Operations
  • Managing customer communication and relationships
  • Coordinating office administration
  • Supporting procurement and tender administration
  • Managing meetings and conferences
  • Processing payroll administration
  • Supporting recruitment and induction
  • Supporting marketing and public relations
  • Managing small projects
Phase 3: Work Experience (17–24)Workplace Practice
  • Office administration and meeting support
  • Handling customer enquiries and stakeholder liaison
  • Supporting marketing and public relations
  • Planning and coordinating conferences and events
  • Procuring and allocating resources
  • Portfolio of Evidence (PoE)

Skills You'll Gain

Office Coordination

Coordinate office administration and operations.

Records & Information

Manage records and business information systems.

Procurement & Tender Admin

Support procurement and tender administration.

HR & Payroll Support

Support recruitment, induction and payroll administration.

Marketing & PR Support

Support marketing, PR and advocacy activities.

Project & Event Administration

Plan and administer projects, conferences and events.

Career Outcomes

Office Administrator
Office Manager
Administration Officer
PR & Marketing Administrator
Procurement Administrator
Applications close in:16:05:20
12 lessons
24 Months duration
50 students enrolled
Level: Advanced
SAQA ID: 102161
NQF Level: 5
Total: 445 credits
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