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NQF Level 4
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Business Administration Services

A well-recognised NQF Level 4 qualification that builds foundational knowledge and practical skills for administrative and office support roles across the public and private sectors.

About the course

A well-recognised NQF Level 4 qualification that builds foundational knowledge and practical skills for administrative and office support roles across the public and private sectors. Delivered via asynchronous online modules and readings with synchronous mentorship, practical workshops, and structured workplace practice via an AI-powered LMS, this programme requires a commitment of 15–30 hours per week of study. This is a nationally recognised qualification registered with the Quality Council for Trades and Occupations (QCTO/SAQA) under SAQA ID 61595. The curriculum is structured to prepare you directly for the industry.

Duration and Program Structure

Duration & Intensity

12 Months of self-paced learning.
Required effort: 15–30 hours per week.

Cohort Info

Max Seats: 20 seats per cohort.
Format: 100% Online online lectures & practical labs.

Accreditation & Certificate

SAQA ID: 61595 (NQF Level 4).
Further Education and Training Certificate: Business Administration Services

Credits Breakdown

Total: 140 credits

  • • Knowledge modules: 50 Credits
  • • Practical modules: 50 Credits
  • • Work experience: 40 Credits

Programme Curriculum

Phase 1: Knowledge (1–4)Administration Foundations
  • Personal effectiveness in a business environment
  • Business communication
  • Records and document management
  • Administrative procedures
  • Business ethics and professional conduct
  • Time management and teamwork
Phase 2: Practical (5–8)Office Support Skills
  • Office procedures and filing systems
  • Records and document control
  • Customer service and reception
  • Budget support, stock and asset control
  • Managing service providers
  • Business report writing
Phase 3: Work Experience (9–12)Workplace Practice
  • Office administration and reception duties
  • Document and records management
  • Customer support
  • Administrative reporting
  • Portfolio of Evidence (PoE)

Skills You'll Gain

Office Administration

Perform office procedures, filing and records management efficiently.

Business Communication

Produce professional correspondence, reports and minutes.

Customer Service

Deliver professional reception and customer support.

Financial Admin Support

Assist with budgets, petty cash, stock and asset control.

Records Management

Maintain accurate document and records systems.

Workplace Ethics

Apply business ethics and professional conduct in the office.

Career Outcomes

Office Administrator
Administrative Assistant
Receptionist
Data Capturer
Office Support Clerk
Applications close in:16:05:20
11 lessons
12 Months duration
85 students enrolled
Level: Foundational
SAQA ID: 61595
NQF Level: 4
Total: 140 credits
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